In Memphis, Tennessee, experts recommend careful selection of tax preparers. A complaint was lodged against I Love Taxes by a woman after issues with her son’s tax refund. The company, owned by Mark Hearns, handles tax filings nationally and promised instant money in a promotional video.

The woman, Love, trusted the firm as they were her cousin’s in-laws. Her son, residing in Texas, used the service, providing personal and bank details for a cash advance on his refund. However, discrepancies arose between the company’s information and the IRS website.

Despite attempts to contact I Love Taxes, they received no return confirmation or required IRS forms. The company responded, citing client confidentiality and their inability to discuss matters publicly. Complaints were filed with the Texas Attorney General, Shelby County District Attorney, and the IRS.